1. What products do you offer?
We specialize in high-quality replacement parts and consumables for laser machines, including:
- Laser Nozzles
- Protective Lenses
- Focusing Lenses
- Collimating Lenses
- Ceramic Holders
- Laser Sensors
- Mechanical Components
- Air Compressor Parts
- Filters and Maintenance Consumables
Our products are suitable for a wide range of industrial laser cutting, welding, cleaning, and marking applications.
2. Are you a manufacturer or a trading company?
We are a professional supplier of laser machine spare parts backed by Senfeng Group, a leading laser equipment manufacturer with over 20 years of industry experience.
Our manufacturing background allows us to provide reliable products with consistent quality and professional technical support.
3. Which laser machine brands are your parts compatible with?
Our products are compatible with many popular laser machine brands and laser heads, including models using components from major manufacturers.
Please check the product description for compatibility or contact our team if you're unsure which part you need.
Product Questions
4. How can I make sure a part is compatible with my machine?
Before placing an order, we recommend providing:
- Machine brand
- Machine model
- Laser head model
- Existing part number (if available)
- Product photos (recommended)
Our technical team will help verify compatibility before purchase.
5. Are your parts original or replacement parts?
We offer high-quality replacement parts designed to meet or exceed industry standards.
Some products are OEM-quality replacements, while others are original branded components where specified on the product page.
Please refer to each product listing for detailed information.
6. Do your products undergo quality inspection?
Yes.
Every product undergoes strict quality inspection before shipment to ensure reliable performance and consistent quality.
Quality control is an important part of our manufacturing process.
7. Do you offer technical support?
Absolutely.
If you're unsure which replacement part you need or encounter installation questions, our technical support team is available to assist before and after your purchase.
Orders & Shipping
8. How long does order processing take?
Most orders are processed within 1–3 business days after payment confirmation.
Processing time may vary depending on product availability and order quantity.
9. Do you ship internationally?
No.
Currently, we ship to US Only. We plan to ship to worldwide customers later.
10. How can I track my order?
Once your order has been shipped, you'll receive a confirmation email containing your tracking number and shipping information.
11. Do you have products in stock?
Many of our standard products are kept in stock.
If an item is temporarily unavailable, we'll notify you of the estimated lead time before shipment.
Returns & Warranty
12. What is your return policy?
If you receive the wrong item or a defective product, please contact us within 7 days of delivery.
We'll work with you to arrange a replacement or appropriate solution according to our return policy.
For complete details, please visit our Returns & Refund Policy page.
13. Do your products come with a warranty?
Warranty coverage varies depending on the product type.
If you have questions about warranty information, please contact us before placing your order.
Payments
14. What payment methods do you accept?
We accept secure payments through Shopify, including:
- Credit & Debit Cards
- Shop Pay
- PayPal (if available)
- Other payment methods supported in your region
Available payment options will be displayed during checkout.
15. Is my payment information secure?
Yes.
All transactions are processed through Shopify's secure payment system using industry-standard encryption technology to protect your personal and payment information.
Business Cooperation
16. Do you support wholesale orders?
Yes.
We welcome wholesale orders, distributors, equipment manufacturers, and industrial customers.
Please contact our sales team for bulk pricing and partnership opportunities.
17. Can you manufacture custom laser parts?
Depending on the product type and quantity, we may provide OEM or custom manufacturing services.
Please contact us with your technical drawings or specifications for evaluation.